Terms & Conditions

Thanks for shopping with Lost Dog Cycling! We really appreciate you choosing us and our products. Our priority is to make sure you have a good experience purchasing from our store.

As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our store, you agree to the terms below along with other terms on our website(s), such as return and warranty policies, our privacy policy, and terms of use. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.

  1. Acceptance of These Terms
    You (“Customer”) may place orders for products with Lost Dog Cycling. “Product(s)” collectively means any and all items being sold by Lost Dog Cycling to you in the United States. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms. Unless expressly agreed to or set forth in writing by Lost Dog Cycling, any term or condition in any order or other form or correspondence that is in any way inconsistent with these Terms shall be inapplicable and of no force and effect whatsoever.

  2. Orders
    All orders are subject to Lost Dog Cycling’s acceptance. This means Lost Dog Cycling may for any or no reason refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, Lost Dog Cycling will refund you the charged amount.

  3. Product Offering 
    All product descriptions on our websites are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colors and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any color will be accurate and a true reflection of the physical item upon receipt.

  4. Price
    All prices on our websites are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur. All prices are listed in U.S. Dollars.

  5. Special Offers
    From time to time, we may be offering special promotions for some or all of our Products, including discounts, limited edition products, or free shipping. These offers may be for a limited time only and Lost Dog Cycling reserves the right to change or discontinue such offers at any time.

  6. Payment
    All orders must be paid in full prior to shipment. We accept most major credit cards issued in the United States provided they are associated with a U.S. billing address. Shipment of any order is subject to verification of payment information and availability of funds.

  7. Shipping
    Available shipping options will be displayed during the checkout process. Any timeframe provided by Lost Dog Cycling for when the product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events some of which are beyond our control. Lost Dog Cycling cannot be held liable for late deliveries. If you no longer have use for an item due to a late delivery, please contact our Customer Service immediately. You can also refer to our return policy for available options.

    All risk of loss or damage to the products shall pass to you, or a person designated by you, upon taking physical possession of the Product(s). Title in the product(s) shall pass to you when the Product(s) are picked up at Lost Dog Cycling’s HQ by the designated shipping carrier. If items are lost or damaged in transit, please contact our Customer Service.

  8. Returns
    Except as otherwise stated by Lost Dog Cycling in writing, you may not cancel an accepted order without our prior written consent, which we may withhold in our discretion. For more information on returns, please contact our Customer Service.

  9. Warranty
    For more information regarding our warranty policy, please refer to the written warranty included with the product.

  10. Not for Resale
    Products sold on our websites are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing products for resale.